1. Introduction

Welcome to Cuatro Gallery, your premier destination for exquisite, hand-painted fine art pieces. Located online at www.cuatrogallery.com, we are proud to present a unique collection that embodies sophistication and craftsmanship. Cuatro Gallery LLC ("we", "us", or "our"), operates this site from our headquarters in Richmond, Virginia, and we are dedicated to providing you with access to our exceptional art, each piece framed in high-quality aluminum and crafted using the finest archival-grade materials.

By accessing our website and utilizing our services, you agree to comply with and be bound by the following Terms and Conditions (the "Terms"). These Terms apply to all visitors, users, and others who wish to access or use our website. Through your continued use of our site, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any updates that we may post and make available from time to time. Please review these Terms carefully, especially before purchasing any art from our gallery. If you disagree with any part of the Terms then you do not have permission to access our services.

Our website offers a variety of features, including detailed product descriptions, the ability to purchase art directly, user account management, and access to our newsletter for updates on new additions and artist features. These Terms govern your use of all content, services, and products available at Cuatro Gallery.

We invite you to explore our gallery and enjoy the curated selection of original artworks. Should you have any questions about our terms or services, please contact us directly through the provided contact options on our website. By engaging with our site, you accept these Terms in full; if you are not in agreement with any part of these Terms, you must discontinue use of our site immediately.

2. Eligibility and Account Registration

Use of our website is intended for individuals who are at least 18 years old and have the legal capacity to enter into binding contracts. When you create an account on our site, you must provide accurate and complete information as prompted by the registration forms and maintain the accuracy of this information throughout your use of our services. Each account is personal and non-transferrable. We reserve the right to suspend or terminate accounts that are used in breach of these Terms.

3. User Responsibilities

As a registered user, you are responsible for safeguarding your account details, including any passwords used to access your account, and you agree to accept responsibility for all activities that occur under your account. You must notify us immediately if you believe the security of your account has been compromised. We strongly advise you to use strong, unique passwords for your account and to log out of your account at the end of each session to ensure maximum security.

4. Intellectual Property Rights

The content on Cuatro Gallery, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features, trademarks, service marks and logos contained therein, are owned by or licensed to Cuatro Gallery LLC and are subject to copyright and other intellectual property rights under both United States and foreign laws and treaties. All rights not expressly granted are reserved by Cuatro Gallery LLC. You agree not to engage in the use, copying, or distribution of any of the content received through Cuatro Gallery for any commercial purposes.

All artworks featured on Cuatro Gallery, including commissioned pieces, are original creations by affiliated artists and are protected under copyright law. The full intellectual property rights of each artwork remain with the artist until the purchase is completed. Upon completion of the sale, the buyer receives ownership of the physical artwork, but the copyright for the design and any reproduction rights remain with the artist unless explicitly transferred through a separate agreement.

5. Product Descriptions and Availability

Our website features original, hand-painted fine art pieces crafted using archival-grade materials within an aluminum frame. Each piece is described on our website in detail. We endeavor to ensure that all descriptions are accurate and up-to-date but do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. Availability of products is subject to change without prior notice.

6. Pricing and Payment Terms

The prices for our products are detailed on our website. All prices are quoted in U.S. dollars and are subject to change without notice. We accept various forms of payment, which are listed on our website. By submitting a payment, you affirm that the payment information provided is accurate and that you are authorized to use the payment method. We reserve the right to correct any errors or inaccuracies in pricing, even if we have already requested or received payment.

For details about shipping, return, refunds and cancellation please refer to our Shipping, Return and Refund Policy.

7. Promotional Offers

From time to time, we may offer special promotions, codes, or discounts on our website. These offers are temporary and subject to specific terms, conditions, and restrictions disclosed at the time of the offer. We reserve the right to modify, cancel, or limit any promotions or offers without prior notice. Promotions may not be combined with other offers or discounts, and are not transferable or redeemable for cash.

8. Order Processing and Confirmation

After you place an order through our website, we will send you an acknowledgment email confirming receipt of your order. This acknowledgment does not constitute acceptance of your order nor does it confirm our offer to sell. We reserve the right at any time after receipt of your order to accept, modify, or decline your order for any reason. All orders placed must obtain pre-approval with an acceptable method of payment as established by our credit and fraud avoidance department.

9. Accuracy of Information

We endeavor to ensure that all information on our website is complete, accurate, and current. Despite our efforts, the information may occasionally be inaccurate, incomplete, or out of date. We make no representation as to the completeness, accuracy, or currency of any information on our website. Such information may include, but is not limited to, pricing, availability, and product descriptions. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

As each piece is hand-painted and unique, slight variations from displayed images on our website or prior sketches are inherent and celebrated as part of the artistic process. These variations underline the unique character of each piece and do not imply flaws or inaccuracies in product description.

10. Prohibited Activities

In using our website, you are prohibited from any activities that could cause harm or impair others' use of the site. Prohibited activities include, but are not limited to: (a) transmitting any viruses, worms, defects, Trojan horses, or other items of a destructive nature; (b) attempting to gain unauthorized access to our web servers or networks; (c) conducting or forwarding illegal contests, pyramid schemes, or chain letters; (d) impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.

11. User-Generated Content

You may be able to upload, post, or otherwise submit comments, reviews, and other content ("User Content") on designated areas of the site. You retain all rights in, and are solely responsible for, the User Content you post on the site. You grant Cuatro Gallery a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

12. Intellectual Property of User Contributions

By posting User Content on our site, you warrant and represent that you own or otherwise control all of the rights to your User Content, including, without limitation, all the rights necessary for granting the license specified above. You take full responsibility for any User Content you provide, ensuring that you have the legal right to distribute it and that it does not infringe any law or the rights of any person or entity.

13. Third-party Content and Links

Our website may include materials from third-parties and links to other websites. Cuatro Gallery is not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through our site or any website or feature linked in any banner or other advertising.

14. Privacy Policy

This Terms and Conditions document incorporates by reference the Privacy Policy, which provides additional terms and information related to our use, collection, and disclosure of your personal information. We encourage you to review the Privacy Policy to understand our practices. Accessing our website indicates acceptance of both the Terms and Conditions and the Privacy Policy.

15. Cookie Usage

Our website utilizes cookies to enhance user experience, manage our site traffic, and personalize content. By using Cuatro Gallery, you consent to the use of cookies in accordance with our Cookie Policy, which details the types of cookies we use, their purposes, and how you can manage your cookie preferences.

16. Indemnity

You agree to indemnify, defend, and hold harmless Cuatro Gallery LLC, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the site from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms and Conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your account.

17. Disclaimer of Warranties

The site and its content are provided "as is" and "as available" without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Cuatro Gallery does not warrant that the site or any of its functions will be uninterrupted or error-free, that defects will be corrected, or that any part of this site, or the servers that make it available, are free of viruses or other harmful components.

18. Limitations of Liability

Cuatro Gallery LLC shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if Cuatro Gallery has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the site; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained or messages received or transactions entered into through or from the site; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the site; or (v) any other matter relating to the site.

19. Dispute Resolution and Governing Law

Any disputes arising out of or related to these Terms and Conditions and your use of the site shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Richmond, Virginia, and the laws of the Commonwealth of Virginia without regard to its conflict of law provisions shall govern these Terms.

20. Modifications to the Terms

We reserve the right, at our sole discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time. It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the site following the posting of changes will mean that you accept and agree to the changes.

21. Feedback and Suggestions

We welcome your feedback and suggestions about how to improve our services and website. Feedback can be provided through our designated contact methods on the site. By submitting feedback, you grant us the right to use any ideas, concepts, know-how, or techniques contained in your feedback for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products using such information.

22. Termination and Account Cancellation

Cuatro Gallery reserves the right to terminate your access to all or any part of our website at any time, with or without cause, with or without notice, effective immediately. You may also terminate your own account and access to our services by submitting a request to us via the designated contact method on our site. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

23. Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. This does not affect any non-waivable statutory rights that apply to you.

24. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Cuatro Gallery regarding the use of the site and supersede any prior agreements between you and us regarding your use of the site. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

25. No Waiver

Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

26. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Cuatro Gallery’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Cuatro Gallery may assign or transfer these Terms, at its sole discretion, without restriction.

27. Geographic Restrictions

Cuatro Gallery is based in the State of Virginia in the United States. We make no claims that the site or any of its content is accessible or appropriate outside of the United States. Access to the site may not be legal by certain persons or in certain countries. If you access the site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

28. Contact Information

For any questions, concerns, or disputes, you are welcome to contact us at our designated contact method provided on our website. Please include your name, contact information, and a brief description of the issue. Our customer service team is available to assist you with any concerns related to our services and terms.

1. Introduction

Welcome to Cuatro Gallery. We are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines the types of personal information we collect, how it is used, and the safeguards we have in place to protect it.

By accessing or using our services through www.cuatrogallery.com, you agree to the terms of this Privacy Policy. This policy is crafted to comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Virginia's privacy laws.

2. Who We Are

Cuatro Gallery LLC is a premier provider of hand-painted fine art pieces, operating online with our headquarters based in Richmond, Virginia, USA. Our website offers unique art pieces for collectors and enthusiasts, focusing on exceptional customer service and the integrity of our artistic offerings. For any privacy-related queries, you can contact us via email at privacy@cuatrogallery.com or by mail at our main office address provided on our website.

3. What Information We Collect

We collect various types of personal information to enhance your experience and improve our services. This includes:

• Identifying Information: Such as your name, address, email address, and phone number, collected when you register an account or make a purchase.

• Financial Information: Payment details collected during transaction processes to fulfill your art purchases.

• Technical Information: Including but not limited to IP addresses, browser types, and cookies collected via our website to analyze web traffic and optimize your site experience.

• Interaction Data: Information on your interactions with our website, customer services, and preferences to tailor our offerings to your tastes and feedback.

4. Children’s Privacy

Cuatro Gallery respects the privacy of children. Our website and services are not designed for, or intentionally targeted at, children under the age of 16. We do not knowingly collect or maintain personal information from children under this age. If you believe we have collected personal information from someone under 16 without proper consent, please contact us immediately so we can take appropriate action.

5. How We Use Your Information

The personal information you provide to Cuatro Gallery is used for the following purposes:

• To Provide Services: Fulfilling orders, delivering products, and providing customer support.

• To Improve and Maintain our Services: Enhancing the functionality and security of our website, identifying issues, and planning improvements.

• For Marketing: Communicating with you about promotions, offers, and news about our products, subject to your consent.

• Legal Compliance: Adhering to applicable legal requirements and defending claims against us. Each use is based on the lawful grounds of contractual necessity, your consent, compliance with legal obligations, and/or our legitimate interests in operating our business.

6. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies to monitor site traffic and user interactions. This data helps us to understand user preferences and improve site functionality. You have control over your cookie settings and can configure your browser to reject cookies if you choose. Please be aware that disabling cookies may affect the functionality of our website and the services we can provide to you.

7. Data Retention Policy

Cuatro Gallery retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on business needs and legal requirements. We retain personal information for the duration of our relationship with you, such as while you have an account with us or continue to engage with our services. After the end of our relationship, we may still retain certain data to comply with legal obligations, resolve disputes, maintain security, prevent fraud and abuse, and enforce our agreements. Information that is no longer necessary and relevant for our operations or to fulfill legal requirements is securely deleted or anonymized.

8. Data Sharing and Disclosure

Cuatro Gallery values your privacy and only shares your personal information under certain circumstances. We disclose information to third parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also share information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

9. International Data Transfers

As an online entity that engages with users globally, Cuatro Gallery may transfer personal data collected within the European Economic Area (EEA) and Switzerland to various locations outside the EEA, including the United States. Whenever we transfer your personal information out of the EEA, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• Transfer to countries that have been deemed to provide an adequate level of data protection by the European Commission.

• Use of specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

10. Your Rights Under GDPR

If you are a resident of the European Union, you have certain rights under the General Data Protection Regulation. These include the right to:

• Access your personal information

• Correct inaccurate or incomplete information

• Delete your personal information

• Restrict our processing of your information

• Object to our processing of your information

• Transfer your personal information to another service provider If you wish to exercise any of these rights, please contact us directly at the details provided in this policy.

11. Your Rights Under CCPA

If you are a resident of California, the California Consumer Privacy Act grants you the following rights:

• The right to know what personal data is being collected about you.

• The right to know whether your personal data is sold or disclosed and to whom.

• The right to say no to the sale of personal data.

• The right to access your personal data.

• The right to equal service and price, even if you exercise your privacy rights. Requests to exercise these rights can be made by contacting us as specified in this policy. We will respond to your request within 45 days of receipt.

12. Your Rights Under Virginia Law

Virginia residents are afforded specific rights under local privacy laws. These include the right to access personal data, correct inaccuracies, and delete personal information upon request. To exercise these rights, please reach out to us using the contact information provided in this policy, and we will address your request in accordance with applicable law.

13. How We Protect Your Information

Cuatro Gallery implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include SSL technology to encrypt data during transmission, secure servers where personal data is stored, and restricted access to personal data only by employees who need the data to perform a specific job.

14. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our website ("Service Providers"), to provide the website on our behalf, to perform website-related services, or to assist us in analyzing how our website is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

15. Links to Other Websites

Our website may contain links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies. We encourage you to be cautious when leaving our site and to read the privacy statements of any other site that collects personally identifiable information.

16. Social Media Widgets

Our website includes social media features, such as the Facebook Like button and widgets, such as the "Share This" button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

17. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. If we make material changes to this policy, we will notify you here, by email, or through a notice on our homepage.

18. Complaints and Feedback

If you have any concerns or complaints about how we handle your data and personal information, or if you have any feedback that could help us improve our privacy practices, please contact us at our provided contact details. We take your concerns very seriously and commit to addressing them promptly and thoroughly.

19. Data Breach Notification Procedures

In the event of a data breach, we will take swift action to minimize harm and protect your information. Depending on the nature and extent of the breach, we will notify affected individuals via email, provide details on the information that has been compromised, suggest measures to protect your data, and report the incident to the relevant authorities in accordance with applicable law and our internal procedures.

20. Legal Disclosure Requirements

We will disclose your personal information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

21. Impact Assessments

To ensure that our data processing practices are designed with privacy in mind, Cuatro Gallery conducts Data Protection Impact Assessments for activities that are likely to result in a high risk to individual privacy rights. These assessments help us to identify and mitigate risks associated with data processing activities.

22. Automated Decision Making and Profiling

Cuatro Gallery does not engage in fully automated decision making or profiling that has legal or similarly significant effects using customer data. Any decision-making processes that involve your data are conducted with human intervention and oversight. Should we decide to implement such processes in the future, we will update this policy accordingly and provide mechanisms for you to express concerns or contest decisions made solely by algorithms.

23. Marketing Preferences

You have the right to opt-out of receiving marketing communications from us at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. Alternatively, you can contact us directly at our provided contact details to manage your marketing preferences. We will process your opt-out request without undue delay and in accordance with applicable laws.

24. Contact Details for Privacy Concerns

For any questions or concerns about this Privacy Policy or our data practices, or if you need to exercise any of your rights, please contact our Data Protection Officer at:

• Email: contact@cuatrogallery.com

 

25. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the State of Virginia, without giving effect to any principles of conflicts of law. For the resolution of any disputes not handled through our internal complaint processes, the state and federal courts located in Virginia shall have exclusive jurisdiction.

26. Additional Information for EU Residents

For residents of the European Union, we comply with the General Data Protection Regulation (GDPR) regarding the collection, use, and retention of personal information transferred from the European Union to the United States. If you believe that we have not adhered to this policy, please contact our Data Protection Officer. You also have the right to lodge a complaint with a supervisory authority competent for your country or region.

27. Additional Information for California Residents

In accordance with the California Consumer Privacy Act (CCPA), California residents may request information about the collection, use, and sharing of their personal data over the past 12 months, as well as request the deletion of their data. We do not sell personal information, and we support your rights to access and control your personal data.

1. Introduction

Cuatro Gallery uses cookies and similar technologies to enhance your experience while navigating our website, www.cuatrogallery.com. This Cookie Policy provides detailed information about how and why we use these technologies and how you can manage your preferences.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or other electronic device) when you visit a website. They involve the collection of information about your device, your interactions, and your use of the website, including certain standard information sent by your device like your IP address and other browser-related details.

3. Why Do We Use Cookies?

We use cookies to:

• Enhance Website Functionality: Cookies help us understand how our website is being used, allowing us to enhance your user experience by tailoring our website to your needs and preferences.

• Improve Performance: Cookies can help our website perform more efficiently. They assist in the loading of pages faster and enable personalized settings for your return visits.

• Analytics and Research: We use cookies to gather data about our site traffic and interaction so that we can offer better site experiences and tools in the future.

• Marketing: Cookies are used to deliver targeted advertising based on your interests and to measure the effectiveness of advertising campaigns.

4. Types of Cookies We Use

• Essential Cookies: These cookies are critical for the basic functions and accessibility of our website. They ensure the website operates properly by enabling fundamental features such as user logins, account management, and payment processing. These cookies do not require consent and are activated automatically.

• Performance Cookies: These cookies help us collect anonymous data on how visitors use our website, such as which pages are visited most often and if error messages are received from web pages. This information helps us improve the functionality of our site, making it more user-friendly.

• Functionality Cookies: Functionality cookies remember your preferences and choices, like your language or region, and offer personalized features. They enhance your experience by making navigation more personalized and less cumbersome.

• Analytics Cookies: We employ these cookies to gather data on website traffic and how users interact with our site. The insights gained from these cookies are used to enhance site performance and content presentation, ensuring a better user experience.

• Advertising Cookies: These cookies track your online activity to help us deliver more relevant advertising or limit how many times you see an ad. These cookies can share that information with other organizations or advertisers and are used to make advertising messages more relevant to you.

5. How We Use Third-Party Cookies

We may partner with third-party services who may use cookies on our behalf to provide specific services, such as analytics or advertising. These cookies may collect information about your interactions with our website and other websites to provide you with targeted advertising. We ensure that these third-party services are reputable and offer adequate data protection.

6. Managing Cookies

You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more detailed information on how to manage cookies in your browser, please refer to your browser’s help menu or visit websites such as www.allaboutcookies.org.

7. Cookie Preferences

When you visit our website, you will be prompted to accept or reject cookies through our cookie consent banner. You can customize your preferences for cookies from this banner. Opting out of cookies may impact the functionality and personalized experience on our website.

8. Changes to Our Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "effective date" at the top of this policy and such changes will be effective immediately upon being posted on this page.

9. Contact Us

If you have any questions about our use of cookies or other technologies, please email us at contact@cuatrogallery.com or by mail using the details provided on our website.

1. Introduction

Welcome to the Shipping, Return and Refund Policy for Cuatro Gallery LLC.

Cuatro Gallery LLC, based in Richmond, Virginia, specializes in selling unique, hand-painted fine art pieces crafted on archival grade materials and framed in aluminum. Each piece is an original creation, and we are committed to delivering these exceptional artworks safely and securely to customers across the United States.

2. Shipping Policy

• Preparation and Delivery Time: All ordered artworks are shipped within two weeks from the date of the order. After shipping, customers can expect the delivery within 3-5 business days.

• Shipping Confirmation and Tracking: Once your order has been shipped, we will provide you with a shipping confirmation email that includes a tracking number, allowing you to monitor the status of your shipment.

• Shipping Costs: Shipping will be free for all orders.

3. Return Policy

• Return Period: We accept returns of the artworks within 30 days from the date of their arrival at your location.

• Condition of Returned Artwork: To be eligible for a return, the artwork must be in the same condition that you received it, undamaged and in its original packaging. We require photographic evidence of the artwork's condition upon its arrival back to us as part of the return process.

• Return Shipping: Customers are responsible for the return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.

• Exclusions: Custom or personalized orders are not eligible for returns due to the nature of these items, unless they arrive damaged or defective.

4. Refund Policy

• Eligibility for Refunds: Refunds are only offered if the artwork is returned within the 30-day period, in its original condition and packaging.

• Processing Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 business days.

• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@cuatrogallery.com.

5. Damaged or Defective Items

• Reporting Issues: If the artwork arrives damaged or defective, please contact us immediately with photographic evidence so we can evaluate the issue and make it right.

• Resolution for Damaged Items: Depending on the case, we may replace the artwork or provide a refund. We will handle each case individually to ensure your satisfaction.

6. Cancellation Policy

• Cancellation Rights: You have the right to cancel your order for any reason until your artwork has been shipped. If your order has not yet been dispatched, we will cancel your order and provide a full refund.

• How to Cancel: To cancel your order, please contact us immediately at contact@cuatrogallery.com. If your order has already been shipped, please refer to our return policy.

7. Contact Us

For any questions or concerns regarding our shipping, returns, refunds, or cancellation policies, please contact us at contact@cuatrogallery.com. We are committed to ensuring a seamless experience and the satisfaction of our art enthusiasts.